Solutions by Industry
Introducing customized solutions to meet diverse industry needs.
Learn how LCAT's solutions boost operational efficiency and enhance customer service in manufacturing, construction, healthcare, retail, and more.
Explore application cases and key features to understand their practical value.
Manufacturing
Based on extensive data such as product information, technical documents, and manuals, you can provide prompt and accurate responses to customer inquiries about products, and maximize work efficiency for tasks such as facility monitoring, predictive maintenance, and quality control.
Search for product information and technical documents
Provide guides for installation, maintenance, and troubleshooting
Provide guidance on parts ordering and after-sales service procedures
Monitor facility status and detect abnormalities
Provide worker training and disseminate safety rules
Construction
It supports real-time access to necessary information and instructions for the field by improving efficiency in various areas such as project management, site safety, and material procurement.
Additionally, by integrating with field data collected from IoT sensors, drones, etc., it enables the establishment of a monitoring and alerting system.
Search for technical documents such as design drawings and specifications
Check project schedules and progress
Track material orders and delivery status
Provide safety regulations, checklists, and safety reports
Detect and alert site hazards
Healthcare
It provides necessary information such as symptom checks, drug information, and appointment scheduling in an easy and quick manner to benefit both patients and medical staff, reducing the burden of repetitive tasks for medical staff.
Additionally, it can be effectively utilized for pre-consultations and consultations as the demand for non-face-to-face medical services increases.
Prescription drug information and medication guidance
Self-diagnosis and medical consultation based on symptoms
Appointment scheduling and management
Recommendation of health management content
Guidance on medical billing and insurance
Other Industries
It can be customized and applied to various industries such as finance, distribution, education, and public services, implementing chatbot services tailored to the unique business environments and requirements of each industry.
Finance: Automation of tasks such as account inquiries, transfers, and loan consultations
Distribution: Strengthening customer service through product recommendations, order and delivery tracking, membership management, etc.
Education: Supporting learners through providing learning materials, assignment guidance, schedule management, etc.
Public Services: Improving public services by addressing civil affairs guidance, certificate issuance, tax-related inquiries, etc.
Solution Use Case
Introducing real-life scenarios and expected benefits of chatbot solutions applied across various industries.
Through specific use cases in each field, explore how LCAT's solutions enhance operational efficiency, reduce costs, and improve customer satisfaction, gaining insights applicable to your business.
Manufacturing
Scenario
: The appliance manufacturer faces increased workload for customer inquiries post new product launches, including installation, usage, and troubleshooting.
Solution
: Storing FAQs, troubleshooting guides, and product manuals in a database, the company utilizes learning algorithms to understand customer inquiries and provide appropriate responses.
Effects
- Chatbots handle initial inquiries, reducing workload for agents
- 24/7 uninterrupted customer support improves satisfaction
- Analysis of inquiries drives improvements and informs future product developments.
Construction
Scenario
: A construction company with multiple job sites struggles with inefficiencies in site management due to poor communication with workers, missed task instructions, and lapses in sharing safety protocols.
Solution
: Introduce a chatbot at each site to verify safety regulations, access job manuals, and enable real-time monitoring and reporting of workers' task-related information. Establish an alert system for emergency situations.
Effects
- Improved communication via chatbot instructions
- higher safety compliance, reduced on-site accidents
- faster decision-making through real-time information sharing between sites
Healthcare
Scenario
: Amid the epidemic, demand for remote treatment surges, elongating wait times.
Solution
: A chatbot facilitates patient management, from symptom checks to medication guidance, easing burden on medical staff.
Effects
- Reduce treatment time through preliminary medical examination through chatbot
- Customer satisfaction through reduced waiting time for treatment
- Improve patient management efficiency by automating prescription guidance and monitoring
Other Industries
Financial : Establishing a 24-hour customer support system and automating tasks such as customer account management, insurance claims, insurance companies, and loan counseling for banks.
Distribution : Chatbots are introduced in online shopping malls, large supermarkets, etc. for product recommendations, order and delivery tracking, customer complaint handling, or logistics management.
Education : Schools, academies, etc. introduce academic schedule guidance, assignment submission, learning materials, etc., so instructors can focus solely on education.
Public institutions : Chatbots are used for government agencies, local governments, etc. to provide guidance on civil complaints, issuance of documents, public documents, and tax-related inquiries. We use it to improve the accessibility and convenience of public services..
LCAT,
We research and develop
Scenarios and Solutions tailored to your Industry.
By providing optimized chatbot solutions tailored to the characteristics of each industry,
we provide consulting support to help clients create practical business value such as
improving work efficiency, reducing costs, and increasing customer satisfaction.
Contact Information
Tel. 82+ 010 - 7757 - 6255
Fax. 0508 - 902 - 6255
E-mail. lee.elia0630@gmail.com
Company Number. 840-81-03821